Where are you located?

Hello Sunshine Gift Boxes is located in Sydney, Australia. Delivery is available Australia Wide, we do not ship international.

Which shipping company do you use?

We use Sendle for our Shipping it is a 100% Carbon Neutral delivery service keeping our planet and environment healthy. Sendle is partnered with Fast Way & Couries Please.

Do you ship to PO BOXES?

We do not ship to PO BOXES, shopping centres, retail stores, hospitals, military bases or airports

Do you deliver to apartments?

Yes we do! Your order will be shipped by Australia Post, in the event you are not home to receive your delivery, Australia Post will leave you a red postcard with details on it to your nearest Australia Post Office for collection of your parcel. There is no need to click on anything at the check out as we’ve got it covered on our end. All other postal addresses will be shipped by Sendle.

How long does it take to ship my parcel?

Shipping usually takes up 5-8 business working days and can take longer if in a remote destination.
For more updates on delayed shipping times due to covid-19 please refer to our FAQ Pageclick here

Do you have options for delivery instructions?

Yes we do at the checkout there is a box for you to fill out any specific instructions, however if there is no specific instructions left all deliveries are marked with Authority to leave. This means that the courier will leave your parcel at the front door or in safe place on your premises.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation with tracking details. You will be able to track the progress of your order with the tracking number provided.

My order is taking longer than expected?

Once your order has left our place of business in Sydney and is in the hands of the couriers or Australia Post, it is up to them to deliver it within the time frame they have given us on our confirmation sheet. Unfortunately we cannot accept any responsibility for any delays. Please liaise with the couriers directly if you have any issues and please have patience with your delivery, as delays are expected due to covid-19.

What happens if my parcel is not delivered because of a wrong address?

Hello Sunshine Gift Boxes will not be responsible if you enter in the wrong address to the intended recipient. We cannot take any responsibility for incomplete addresses or incorrect addresses. We do not offer any refunds or replacements for your parcel or parcels that go missing. However if you realise through your confirmation email that you have entered in the wrong address, please send us an email ASAP and we will try to amend that for you.

How much does it coast to ship my parcel?

All shipping rates are charged at the checkout. Each gift box weight is different and the shipping charges are calculated by the weight, measurement and the address.

What is Carbon Neutral

Increased carbon dioxide (and equivalent) – CO2e – levels are a significant and harmful contributor to climate change.
Most people don’t consider the environmental impact of their online shopping deliveries – just clickety-click and, like magic, it’s on your doorstep. But the logistics involved generate a huge amount of CO2 – over 10% of global C02e emissions are from transport and logistics.

Being carbon neutral means that your net release of CO2e into the atmosphere is zero.

Basically, whatever CO2e you emit is cancelled out by a process known as ‘offsetting’ – that is, supporting projects that reduce emissions, like regenerating precious forest, replacing old equipment with more efficient technology, or even training communities in beekeeping!

Consumers are becoming better informed and more aware of the environmental impact of products and the services supporting them. 92% of customers are more likely to trust a company that supports social or environmental issues. Download this sticker and display online or in store to let your customers know of the impact they are having!

We were founded as Australia’s first 100% carbon neutral delivery service, and we maintain that commitment to this day. We’re also Australia’s first tech B Corp!